1. How do I place an order on Techcel Shop?

Simply browse our products, click Add to Cart, then proceed to Checkout.
Enter your details, choose a payment method, and complete your order.
You will receive an instant email confirmation.

2. Do you offer assistance when choosing a laptop/PC/accessory?

Yes! Our team can help you pick the right tech based on your needs and budget.
📩 Email support@techcelshop.co.za.

3. Are all products brand new?

Yes, every product we sell is 100% brand new, sealed, and sourced from authorised distributors in South Africa.

4. Do you build custom PCs?

Yes. We offer custom gaming and office PC builds.
Tell us your budget and requirements, and we’ll recommend the best build possible.

5. Are your prices VAT inclusive?

Yes. All prices shown include VAT.

6. Who handles your deliveries?

We deliver through BobGo, one of South Africa’s top-rated smart logistics networks.
BobGo connects us to multiple reliable couriers and also gives you flexible delivery options.

7. Do you offer locker collection?

Yes! Through BobGo, you can choose to collect your order from
nationwide smart lockers - safe, secure, 24/7 accessible pickup points.

These lockers are available in:

• Shopping malls

• Fuel stations

• Residential suburbs

• Major city hubs

You simply select a locker at checkout (if available in your area), and you’ll receive a PIN once your parcel is ready.

8. How long does delivery take?

Delivery via BobGo typically takes:

• 1–3 working days – Gauteng

• 2–4 working days – Major cities

• 3–7 working days – Outlying areas

Once dispatched, you receive full tracking.

9. How much is delivery?

Delivery cost is automatically calculated at checkout depending on:

• Your location

• Courier availability

• Locker or door-to-door preference.

10. Can I collect my order from a locker instead of having it delivered to my door?

Absolutely. If a locker location is available near you, simply choose it at checkout.
You’ll be notified when your parcel is ready for pickup.

11. What payment methods do you accept?

Techcel Shop uses PayFast, one of South Africa’s most trusted and secure online payment gateways.
Through PayFast, we accept:

All PayFast Payment Methods

• Instant EFT (all major SA banks)

• Credit & Debit Cards (Visa, Mastercard)

• Masterpass

• SnapScan

• Mobicred (Buy Now, Pay Later credit facility)

12. Is PayFast secure?

Yes — PayFast uses:

• 3D secure

• Bank-level encryption

• PCI DSS Level 1 compliance

• Fraud protection filters

All payments are encrypted end-to-end.

13. Can I pay via normal EFT?

Yes — through Instant EFT via PayFast, which is immediate and secure.

14. Do you accept Buy Now, Pay Later (Mobicred)?

Yes — if you select Mobicred via PayFast at checkout, you can split payments over several months.

15. Do you store my card or banking details?

No. Techcel Shop never sees or saves your card details — all processing happens securely on PayFast’s servers only.

13. Do your products come with a warranty?

Yes - all products come with official South African supplier warranty, usually:

• 12–24 months depending on brand

• Some items (monitors, GPUs, motherboards, laptops) have longer warranties

We only sell locally supported items.

14. How do I claim a warranty?

Contact us with your order number and issue.
We will assist with booking the item with the manufacturer/service centre.

15. What is your return policy?

You may return unused products in original packaging within 7 days of receiving your order.

Once inspected, you’ll receive a refund or store credit.

16. Can I return a used product?

Used/opened tech can only be returned if the product is faulty and within the warranty period.

17. What if my product arrives damaged?

Notify us within 24–48 hours with photos.
We will arrange a replacement or refund as quickly as possible.

18. My device is not working - what should I do?

Contact our support team with:

• Your order number

• The issue description

• Photos/video if possible

We will help troubleshoot and advise whether it’s a warranty matter.

19. Do you offer remote setup assistance?

Yes - for selected products (laptops, routers, software).
Just request it after ordering.

20. Do you sell genuine gaming brands?

Yes - Redragon, Logitech, Razer, Corsair, ASUS, MSI, Gigabyte, Cooler Master, etc.

21. Is the Redragon warranty valid in SA?

Yes. Redragon South Africa supports all warranties purchased through authorised retailers like us.

22. Do you test gaming PCs before shipping?

Yes - all gaming PCs are stress-tested before dispatch to ensure stability.

23. How do I track my order?

You can track your order in two ways:

1. Through your Techcel Shop Account

• Log in to your account

• Scroll to the bottom of the page

• You will find the Order Tracking section with full status updates.

2. Through courier tracking
Once your order is dispatched, you will also receive:

• A tracking number

• Courier tracking link

• Email/SMS updates (depending on the courier via BobGo)

24. My order shows “delivered” but I didn’t receive it - what do I do?

Contact us immediately with your order number.
We will investigate with BobGo and the courier and resolve it quickly.

25. Do I need an account to order?

Yes - you need an account to place an order.
This ensures that we have your correct information and are able to contact you if necessary regarding:

• Delivery updates

• Order issues

• Warranty support

• Product availability

• Returns or exchanges

Creating an account is quick and easy, and it also lets you track your orders and view your history.

26. I forgot my password — how do I reset it?

Click “Forgot Password” on the login page and follow the instructions.
If you don’t receive the email, check your spam folder or contact us for assistance.

27. Where do I enter a coupon code?

At checkout, under the Cart page.
(Coupon system works best on Cart, so we’ve kept it there.)

28. My coupon isn’t working -  why?

Possible reasons:

• Expired coupon

• Minimum spend not met

• Product category not included

• One coupon per order rule

Contact us and we’ll help.

29. How do I reach Techcel Shop support?

Email: support@techcelshop.co.za
Working hours: Mon–Fri | 9am – 5pm